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By Purchasing from Game Download 247 you agree to the following refund policy:
We do not accept order cancellations once the key containing email has been sent (it is sent immediately after payment). Game keys are unique codes & once used are bound to the user's account forever. The codes are therefore themselves sensitive information, this means that once the code is revealed to you we are no longer able to take back the digital item.
Refunds may be granted if your download key has not been redeemed. This will be decided on a case by case basis.
Refunds will not be issued for the following reasons:
As part of our guarantee, if we are unable to assist you with your key redemption issue, we will replace your key or offer you a full refund.
Refunds for unused keys will be given up to 7 days after purchase to ensure that the key is not redeemed & so that we can re-sell it. Be Aware that if your key is found to have been redeemed, we will not issue a refund.
If you feel that you are eligible for a refund, please contact us via Live Chat or if we are offline please email us at [email protected]
For EU Customers:
If you reside in the European Union and you purchase a Product the Consumer Protection (Distance Selling) Regulations 2000 may apply, and you may have the right to withdraw from your purchase within fourteen calendar days, commencing on the day after the date of purchase (the "Cooling Off Period"). You will lose your right of withdrawal if you start downloading your product, or if the performance of our services has begun (such as if the Product activation key has been disclosed to you unless it is confirmed invalid), before the end of the Cooling Off Period. Please note that if you purchase services from us, the performance of our services will begin immediately after you have received our purchase confirmation email. To withdraw from your purchase within the Cooling Off Period, please contact Customer Service. If you withdraw from your purchase within the Cooling Off Period, we will provide you with a refund for your purchase.